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Customer Service & Sales Operations Specialist with 4+ years in B2B and B2C environments
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Competencies
Delivered personalized support and resolved customer inquiries efficiently at Teleperformance and Concentrix.
Performed sales duties including advising clients and meeting sales targets, ensuring customer needs are met.
Maintained clear and professional communication with customers and team members in diverse scenarios.
Prioritized tasks effectively to handle multiple inquiries and responsibilities in fast-paced environments.
Adapted quickly to new products, services, and changing customer needs to ensure quality support.
Education
Languages
Summary
Dedicated Operations Agent experienced in providing personalized customer service and achieving sales targets. Skilled in communication, time management, and adapting to dynamic environments. Proven ability to foster customer loyalty and support team goals.
Key Achievements
- Managed customer inquiries and sales at Teleperformance, contributing to meeting monthly sales targets.
- Provided personalized support to clients, fostering loyalty and enhancing customer satisfaction.
- Gained exposure to a variety of products and services, improving product knowledge and customer service quality.
Experience
Operations Agent
I performed sales and customer service duties, offering personalized solutions and advice to clients., Responsible for meeting monthly sales targets and maintaining positive relationships with customers to foster loyalty.
Operations agent
I provided personalized customer service, managing inquiries and resolving issues, while learning about new products, services, and projects, enhancing my ability to offer informed and up-to-date service.