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Customer Service Supervisor with 10+ years of cross-functional experience
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Competencies
Provided support and supervision to customer service teams, ensuring quality service delivery.
Performed administrative duties including reception, report preparation, and managing communications.
Supervised conciliation and logistics operations, coordinating departmental workflows.
Managed cashier responsibilities, including deposits, credit application, and cash reconciliation.
Utilized analytical skills to resolve logistical and administrative issues effectively.
Education
Summary
Experienced customer service supervisor with a background in logistics, administration, sales support, and retail cash operations. Adept at managing diverse responsibilities and enhancing team performance.
Key Achievements
- Supervised teams in Customer Service, Conciliation, and Logistics departments.
- Handled managerial support functions including reports, information management, and administrative tasks.
- Managed cash operations, including deposit accreditation, cash handling, and credit collection at retail.
Experience
Operadora de Servicio al cliente
Supervisión en Dpto de Conciliación y Logística, Recepcionista, labores de asistencia a la Gerencia General
Supervisora de Servicio al cliente
Asistente de Gerencia de Ventas, realizar todas las labores correspondientes al puesto, reportes, manejo de información, Asistente de Gerencia General y Direccion General; todo lo relacionado a las jefaturas, tareas de recepción, funciones del Dpto. de Ventas, Retail y Contabilidad.
Cajera
acreditación de depósitos, cobro, cierre de cajas, aplicaciones y cobro de crédito.