Swapnil - Customer Support & IT Specialist with 10+ years in Tech Support and Customer Service

Amravati, Maharashtra, Indiaen

Successfully managed multi-channel support (email, chat, voice) for Cloud Flex INC, improving customer resolution times.

Streamlined troubleshooting processes, reducing software downtime and enhancing user satisfaction.

Contact via CazVid Watch Video

Published on CazVidVideo interview available

Summary

Swapnil is a dedicated professional with over a decade of experience in customer support, technical troubleshooting, and IT support. Skilled in multi-channel support, remote assistance, and software management, he consistently enhances operational efficiency and customer satisfaction.

Video Resume

Key Achievements

Led email and social media marketing campaigns, generating leads and increasing engagement for Deals OF Loan.
Expertise in remote support, ticketing tools, and software installation, ensuring efficient IT operations.

Skills

Customer SupportAdvanced

Proficient in multi-channel customer support, resolving technical issues efficiently and enhancing customer experience.

Technical TroubleshootingAdvanced

Skilled in diagnosing and resolving software and hardware issues across various platforms and tools.

IT Support & Remote AssistanceAdvanced

Experienced in providing remote IT support, software installation, and troubleshooting for diverse clients.

Communication & MarketingIntermediate

Capable of managing email marketing, social media campaigns, and lead generation activities.

Experience

Customer Support Executive

Cloud Flex INC

Email Process. Chat Process. Voice Process. Teams. Outlook. O365. Google Sheet. World. Excel. Cloud-based Software. One Drive. Software Troubleshooting. Slack. Zendesk CRM. Ticketing Tool (Jira). Scheduling Calendar (Google)

Tech Support

Digirestro

Software Handling. Outlook. Ticketing Tool (Jira And Mantis). Software Troubleshooting Remote Support and Office 365. MS Word. MS Excel. MS PowerPoint. Advance Excel. MS Teams. Slack. CRM. To give the demo related to the software as well as mobile application. Email Process. Chat Process. Voice Process. Other Tools

Senior Network Relationships Manager

Deals OF Loan

Email Process. Chat Process. Voice Process. Email Marketing. Social Media Marketing. Lead Generation. MS Office. Advance Excel. Outlook. Office 365. CRM

Data Feeding

Stapathy Consultants

MS Office. Outlook. Plan Drawing

Education

H.V.P.M. Engineering College, Amravati

B.E

L.A.M.I.T. Dhamangaon Railway

Polytechnic

S.F.L. Dhamangaon Railway

HSC

Video Transcript

IT engineer

My name is Sunil. Basically I am IT engineer, working in IT branch. I have about six years of experience and in customer support, as like a customer service, above five years. And my roles as a company was there in the process, chat process, voice process, to do the technical software. Suppose customer is interested to onboard the client and solving the issues related to the software. Suppose customer having the issue related to the software is not working or login issue, just taking the end from customer side and solving the issue related to the software.