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Administrative and Insurance Operations Specialist in Odisha
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Competencies
Expertise in managing back-office operations, report generation, and administrative tasks to support business functions.
Proficient in handling insurance cases, renewals, and ensuring compliance with regulatory standards.
Dedicated to delivering excellent customer service, managing client relationships, and resolving issues efficiently.
Experienced in selling gold loans, insurance policies, and other financial products, with a focus on cross-selling and upselling.
Skilled in leading and coordinating team activities to achieve operational goals and improve performance.
Education
Languages
Summary
Dedicated administrative and insurance professional with extensive experience in back-office operations, team management, and financial product sales. Proven track record of streamlining processes, ensuring compliance, and enhancing customer satisfaction in fast-paced environments.
Key Achievements
- Streamlined billing processes at TCMS, ensuring 100% accuracy and timely submissions.
- Led team operations in insurance at UTKAL HYUNDAI, enhancing customer satisfaction and compliance.
- Managed branch operations and financial product sales at MUTHOOT FINANCE, increasing revenue through cross-selling.
- Implemented efficient back-office procedures, reducing processing time and improving service delivery.
Experience
Admin cum Back Office Executive
Managed back-office operation and administrative task to support daily business functions.. Prepared and submitted monthly billing statements, ensuring accuracy and timeliness.. Fed and reviewed customer data in company software maintaining data integrity.. Resolved field staff issue and prepared attendance records to support operational efficiency.. Handled confidential documents and information with discretion and security.
Manager in General Insurance
Monitored and processed new and renewal insurance cases to ensure Compliance and customer satisfaction.. Managed billing, payments and cheque clearance operations.. Led team operations and contributed to business growth through effective Management.. Operated operational functions and prepared monthly performance report.. Collected and analysed reports from telemarketing and field staff to drive performance.
Accounts Assistant
Managed branch Operations, Front desk sale & the customer services functions.. Sold financial products including gold loan, bond, gold, coins, and insurance policies.. Conducted gold Loans processes including testing, valuation, appraisal and billing.. Collected interest payments from default customers and NPA accounts also.. Maintain all the Account Related Registers and generated daily financial reports.