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Administrative and Customer Service Specialist with 3+ years of versatile experience
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Competencies
Utilized all Microsoft Office packages for documentation, reporting, and administrative tasks.
Handled customer inquiries, complaints, and service communication across retail and service sectors.
Demonstrated strong verbal and written communication skills in customer service, sales, and administrative roles.
Applied problem-solving skills to address customer issues and streamline office operations.
Managed social media adverts and marketing campaigns to promote products and services.
Education
Languages
Summary
Experienced in office administration, customer service, sales support, and social media marketing. Skilled in handling diverse operational tasks and maintaining effective communication workflows across various industries.
Key Achievements
- Handled diverse roles including shop assistant, receptionist, and call centre agent, demonstrating adaptability.
- Managed customer relationships and inquiries across multiple industries, improving communication efficiencies.
- Supported office operations involving invoicing, social media marketing, and HR functions, contributing to streamlined business processes.
Experience
SHOP AND OFFICE ASSISTANT
Maintaining a clean shop floor, Invoicing and Quotation, Providing assistance directly to customers, informing customers of products benefits, Social Media Marketing/Advertising, Filling and paperwork, Basic office duties
Receptionist/Sales Assistant
Sourcing out leads, Selling Forklift Spare parts, Handling queries and complaints via phone, email and general correspondence, Transferring calls as necessary, Handling transcription, printing, photocopying and faxing, Taking and ensuring messages are passed to the appropriate staff member in time,...
CALL CENTRE AGENT
Debt collection, Handling inbound and outbound calls from current and potential customers, Calling and emailing defaulters to restate their dues, Negotiating payoff deadlines or payments plans, Advising customers about repayment plans, Achieving daily, weekly and monthly targets
RECEPTIONIST/JUNIOR HR
Greeting and welcoming visitors, Managing security and telecommunications systems, Managing office inventory such as stationary, Managing meeting room availability, Answering phone calls and manage appointments, Assisting the HR team with recruitment, online job posting and onboarding