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Operations & Client Support Manager
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Competencies
Managed and coordinated order processing, from scheduling to delivery applications in bakery and logistics environments.
Handled customer inquiries, system requests, and correspondence across multiple digital platforms.
Oversaw inventory flow, delivery schedules, event logistics, and coordination with suppliers and service providers.
Supervised teams of veterinarians, youth groups, and event staff, coordinating tasks and resolving conflicts.
Implemented improvement programs, managed official document requests, and maintained accurate records.
Education
Languages
Summary
Experienced professional with a strong background in operations, logistics, and client support across bakery, veterinary, and event management sectors.
Key Achievements
- Coordinated daily order fulfillment and deliveries for Fidas’ House Bakery, managing up to 1,500 items per order.
- Supervised over 60 veterinarians and improved document processing systems, reducing processing time by 60%.
- Led logistics and operations for multiple large-scale events at FyA Eventos, coordinating up to 2,000 attendees.
Experience
Operations & Client Support Manager
Coordinated daily order fulfillment and deliveries including rush requests and special-volume orders (up to 1,500 items)., Communicated with suppliers, customers, and internal production., Logged orders, client requests, volumes, and timelines with accuracy and traceability., Prioritized incoming...
B2C E-commerce Entrepreneur
Managed customer-initiated ticket requests through online systems., Maintained records of each transaction, inquiry, and resolution., Handled logistics for imported products, inventory flow, and multiple simultaneous orders., Communicated clearly with clients across different digital channels.,...
Office Coordinator
Supervised over 60 authorized veterinarians in their animal health surveillance activities., Attended to an average of 10 cattle ranchers of diverse social and educational levels every day., Processed requests and usage reports of official documents of animal diseases surveillance, about 100 per...
Member of the Board and Teams Leader
Controlled the administrative area of this non-profit association., Oversaw over five youth groups and led the planning, logistics, and execution of various events, including forums and retreats.
Event Organizer
Coordinated schedules, personnel, and operational flows for live events up to 2,000 attendees., Communicated in real time with service providers, suppliers, and staff., Solved unexpected logistical issues rapidly during real-time operations., Documented schedules, supply tracking, personnel...