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taryn
Tax Preparation & Customer Service
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Competencies
Demonstrated experience with Healthcare Administration.
Demonstrated experience with Prior Authorization Support.
Demonstrated experience with Provider Coordination.
Demonstrated experience with Patient Services.
Demonstrated experience with Customer Service.
Summary
Tax Preparation & Customer Service open to new opportunities
Experience
Tax Preparation & Customer Service
Supported tax preparation clients by answering questions, gathering tax-related information, and explaining next steps in the preparation process.. Assisted with client intake, document collection, data entry, and organization of tax records.. Maintained discretion when handling confidential personal and financial information.. Communicated with clients by phone and other available channels, addressed concerns, and helped resolve service issues.. Managed client follow-up and administrative tasks while balancing multiple requests and deadlines.
Patient Care Call Center
Responded to patient or member inquiries by phone and provided courteous, service-oriented assistance.. Documented interactions, updated information, and routed questions or issues to the appropriate team when needed.. Used active listening and clear communication to understand concerns and support issue resolution.. Handled sensitive information with care and followed applicable privacy and workplace procedures.. Managed call flow and competing requests while maintaining professionalism.
Provider Authorizations
Supported provider authorization workflows by receiving, reviewing, and processing authorization-related information.. Coordinated with healthcare providers and internal teams regarding request status, documentation, and next steps.. Reviewed requests for required information and helped identify missing or incomplete documentation.. Maintained accurate records and updated authorization information in applicable systems.. Followed established procedures and handled sensitive healthcare information appropriately.
Veterans' Healthcare Prior Authorizations
Supported prior authorization processes for veterans' healthcare services by handling authorization-related requests and documentation.. Communicated with providers and relevant teams to obtain information and clarify request requirements.. Tracked request status, maintained records, and helped identify incomplete submissions or outstanding information.. Provided professional service while handling sensitive patient and healthcare information.. Followed established workflows and escalated questions or issues to the appropriate team.
Veterans' Affairs (VA) Prior Authorizations
Supported prior authorization workflows associated with veterans' healthcare by reviewing incoming requests and related documentation.. Helped verify that required information was available and followed up on missing details as appropriate.. Coordinated with healthcare providers and internal departments regarding authorization requests and status updates.. Entered and maintained accurate request information in applicable systems.. Protected confidential healthcare information and followed established procedures for processing requests.