Tatenda - Administrative Assistant

Demonstrated experience with User Setup & Access Management.

Demonstrated experience with Profiles.

Demonstrated experience with Roles.

Demonstrated experience with Permission Sets.

Demonstrated experience with Public Groups.

Lead discovery sessions with stakeholders across multiple organisational pillars to capture and clarify business requirements for the organisation’s Salesforce environment.. Write and maintain user stories and acceptance criteria that translate stakeholder needs into clear, actionable requirements for configuration and development.. Coordinate a small BA team, assigning and reviewing user story quality ahead of backlog load, and drive process improvements such as standardising acceptance criteria around personas rather than named individuals.

Deepened practical expertise in Salesforce administration and platform development within a structured internship environment, supporting day-to-day configuration and support activity.. Implemented record-triggered, scheduled, and screen Flows to streamline business processes and reduce manual effort.. Conducted unit testing and debugging to ensure quality, governor-limit compliance, and reliability of configuration changes prior to release.

Administered CapeForce’s internal Salesforce org: configured user security, roles, permission sets, and core business-process automation using Flow Builder.. Provided ongoing user support and troubleshooting guidance to learners, resolving access, configuration, and data questions.. Tracked and reported on KPIs (attendance, exam progress, employment outcomes) via custom reports and dashboards for leadership.. Maintained accurate records for applicants, learners, and employer partners, ensuring high data-integrity standards across all objects.

Supported a full end-to-end Salesforce implementation: user onboarding, profile configuration, and permission set assignment to enforce robust security.. Designed automated Flow Builder workflows to streamline business processes and improve operational efficiency.. Built custom reports and dashboards to track project KPIs, enabling data-driven decisions for project leadership.. Assisted with data migration using Data Loader, validating imports for accuracy and completeness.

Completed an intensive, project-based learnership simulating enterprise Salesforce implementation scenarios.. Configured user and security setup including roles, profiles, OWD settings, and permission sets.. Built automated Flows for approvals and data updates; developed custom reports and dashboards.. Collaborated in Agile sprints to deliver iterative, scalable Salesforce solutions.

Managed day-to-day administrative operations for CapeForce Academy's Salesforce Specialist programme, supporting senior leadership with scheduling, communications, and operational coordination.. Handled all programme email communications professionally — responding to learner and employer enquiries, escalating issues appropriately, and maintaining clear correspondence logs.. Managed and maintained Airtable databases with accurate, up-to-date records for learners, applicants, and employer partners, performing regular data audits to ensure integrity.. Coordinated student onboarding and scheduling, organising induction sessions, assessment calendars, and documentation workflows across multiple cohorts simultaneously.. Prepared structured weekly and monthly reports on programme KPIs — attendance, exam progress, and employment outcomes — delivering clear, formatted summaries to leadership.. Organised and coordinated internal team meetings and events, managing calendars, preparing agendas, and circulating minutes and action items.. Managed procurement and ordering of office equipment and programme materials, liaising with suppliers and tracking deliveries to ensure timely availability within budget.. Maintained accurate digital records and organised filing systems across Google Workspace and Airtable, ensuring documents were accessible, current, and audit-ready.. Supported budget tracking and expense management, capturing expenditure records accurately and flagging discrepancies for review.. Conducted research and gathered information as requested by senior team members to support decision-making and programme planning.