Tatiana - Customer Service Agent with diverse industry experience

Provided support via voice, chat, and email to address customer inquiries and issues.

Practiced active listening and clear communication to educate and assist customers effectively.

Resolved customer concerns about service plans, account issues, and product features.

Ensured accurate documentation of customer interactions and transaction updates.

Retain customers and offer discounts on current plans, Update customers plans to fiber if applies or complete plans with internet and cable, Offer mobiles lines and devices to include in customers monthly plans

Voice, chat and email customer service, Handle and resolve customer concerns about services that company provides, providing updates on order status, delays or additional information required, Document any interaction, transaction and updates on customers application process

Voice customer service representative at Cashapp, Assist customers needs regarding their accounts, movements, upgrades, downgrades, access, billing and features, Educate customers about app functionality