Experienced professional with a strong background in HR management, bilingual customer service, and software development. Proven ability to lead recruitment, support technical systems, and deliver exceptional service remotely across Latin America.
Expert in delivering bilingual remote customer support, handling complex technical issues efficiently.
Skilled in leading international IT recruitment, digital sourcing, and remote staff supervision.
Experienced in developing payroll modules and supporting software using Visual FoxPro and Oracle.
Proficient in creating technical manuals, translating software, and providing end-user training.
Alorica/SSG
Provided bilingual remote customer service., Handled case management and technical issue resolution.
Mobicacrew
Led international IT recruitment processes., Coordinated interviews and hiring across Latin America., Implemented digital sourcing and technical selection strategies., Supervised remote staff in Nicaragua and El Salvador., Notable participation in national recruitment with Panama's Ministry of Labor (MITRADEL), managing over 1,500 job openings in a single event.
F1 Consulting
Developed and maintained payroll modules in Visual FoxPro 5, 6, and 7., Translated software from English to Spanish., Created technical manuals and functional documentation., Trained users and provided remote technical support.
COOPEVE
Participated in projects using Oracle and Visual Basic., Developed rental management software., Provided support to end users.
Bachelor’s
Master's
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Capable of managing HR processes, generating reports, and supporting organizational administrative tasks.
Unión Fenosa
Installed LAN networks and billing systems., Provided remote support and configured equipment.
Technological University of Panama
Generated national reports on employee absences., Handled leave documentation and administrative support.
