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Customer Service & HR Professional with 8+ years in Recruitment and Technical Support
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Competencies
Expert in delivering bilingual remote customer support, handling complex technical issues efficiently.
Skilled in leading international IT recruitment, digital sourcing, and remote staff supervision.
Experienced in developing payroll modules and supporting software using Visual FoxPro and Oracle.
Proficient in creating technical manuals, translating software, and providing end-user training.
Capable of managing HR processes, generating reports, and supporting organizational administrative tasks.
Education
Languages
Summary
Experienced professional with a strong background in HR management, bilingual customer service, and software development. Proven ability to lead recruitment, support technical systems, and deliver exceptional service remotely across Latin America.
Key Achievements
- Led international IT recruitment processes, successfully coordinating interviews and hiring across Latin America.
- Developed and maintained payroll software modules, enhancing system efficiency and user training.
- Implemented digital sourcing strategies, improving remote staff recruitment and onboarding.
- Provided bilingual customer service, resolving technical issues and managing case workflows remotely.
- Designed technical manuals and translated software, improving user understanding and accessibility.
Experience
Customer Service
Provided bilingual remote customer service., Handled case management and technical issue resolution.
HR Manager & Recruiter
Led international IT recruitment processes., Coordinated interviews and hiring across Latin America., Implemented digital sourcing and technical selection strategies., Supervised remote staff in Nicaragua and El Salvador., Notable participation in national recruitment with Panama's Ministry of Labor (MITRADEL), managing over 1,500 job openings in a single event.
Technical Support & Software Developer
Developed and maintained payroll modules in Visual FoxPro 5, 6, and 7., Translated software from English to Spanish., Created technical manuals and functional documentation., Trained users and provided remote technical support.
Programmer
Participated in projects using Oracle and Visual Basic., Developed rental management software., Provided support to end users.
Internship
Installed LAN networks and billing systems., Provided remote support and configured equipment.
HR Assistant
Generated national reports on employee absences., Handled leave documentation and administrative support.