Tattiana es una especialista en soporte técnico y atención al cliente, con sólida experiencia en plataformas digitales, análisis de datos y gestión administrativa. Orientada a resultados y mejora continua.
Amplia experiencia en resolución de problemas técnicos y atención a usuarios en plataformas digitales.
Capacidad para analizar indicadores de rendimiento y diseñar planes de acción efectivos.
Experiencia en soporte a empleados internacionales, asegurando cumplimiento de procesos y documentación.
Habilidad en gestionar operaciones técnicas y logísticas, garantizando procesos eficientes y sin errores.
Teleperformance
Supported content creators for a prominent U.S.-based streaming platform., Delivered technical support to resolve issues on streaming platforms, ensuring content functionality., Guided partners through troubleshooting processes and escalated unresolved concerns., Provided support in the QA department by evaluating metrics.
Concentrix
Analyzed and resolved performance issues, errors, and monetization inquiries for content creators., Provided administrative support, including weekly metric reviews, action plans, and follow-ups., Offered tailored recommendations to enhance channel growth and profitability., Provided administrative support, reviewing metrics weekly, monitoring action plans, and ensuring their follow-up over six months.
Amazon
Assisted global employees with leave of absence and accommodation requests, ensuring document completeness, payment accuracy, and adherence to company and state procedures.
Movate
Business Administration
Technician in Business Administration
Bachelor's Degree
English Program
Discover other professionals with similar experience
Oversaw back-office operations, ensuring seamless number portability and activations., Resolved technical and documentation issues through collaboration with internal teams.
