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Outbound Sales Consultant
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Competencies
Skilled in managing client interactions with empathy and patience, ensuring high customer satisfaction.
Experienced in identifying and reporting fraudulent sales activities to maintain compliance and integrity.
Proficient in verifying customer identities and data accuracy to prevent fraud and ensure compliance.
Exceptional at engaging with clients and team members to facilitate clear and effective communication.
Experienced in supporting sales processes and auditing sales calls to ensure quality standards.
Education
Languages
Summary
Experienced in sales, verification, and client support within the insurance industry. Proven track record in maintaining high-quality standards, fraud prevention, and delivering excellent customer service.
Key Achievements
- Consistently achieved a 90% quality sales score during outbound sales role at LibertyLife.
- Audited and verified sales calls, ensuring fair treatment and fraud prevention over a decade at LibertyLife.
- Reported on sales agent performance, contributing to improved sales quality and compliance standards.
- Supported client interactions and query resolution as a Driver, maintaining excellent customer relations.
Experience
Outbound Sales Consultant
Outbound telephonic sales calls. Make sure daily targets are met. 90% Quality sales score is met
Verification Consultant
Audit and listen to sales calls. Verify quality of sales made from the floor. Ensure customers are treated fairly. Report and flag fraudulent sales. Report on each sales agent quality progress
Driver
Driving a mobile bus from point A to B. Assist financial Advisers with queries from existing and non-existing clients of Liberty Life