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Business Owner at 360 Express Delivery
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Competencies
Expertise in overseeing business operations, optimizing workflows, and ensuring service delivery standards.
Experience handling legal processes, drafting documents, and representing clients in Small Claims Court and Tribunals.
Skilled in building and maintaining client relationships to foster loyalty and repeat business.
Proficient in cargo van operation, route planning, load securement, and ensuring timely deliveries.
Education
Languages
Summary
Dynamic entrepreneur with extensive experience in delivery services, legal support, and customer relations. Proven ability to manage operations, build client trust, and optimize logistics processes. Adept at handling legal documentation and ensuring compliance with regulations.
Key Achievements
- Founded and currently managing a delivery business, overseeing operations, finance, and marketing.
- Built strong client relationships, ensuring customer satisfaction and repeat business.
- Streamlined delivery processes, improving efficiency and service quality.
Experience
Business Owner
Oversee all aspects of the business, including operations, finance, and marketing.. Build and maintain relationships with clients to ensure satisfaction and repeat business.. Plan and manage delivery routes to optimize efficiency and meet customer deadlines.. Hire, train, and supervise delivery personnel to ensure high-quality service.. Manage budgets, monitor expenses, and drive profitability through strategic pricing and cost control.. Ensure adherence to local regulations and safety standards related to transportation and deliveries.. Implement tracking systems and technology for efficient order management and customer communication.. Develop and execute marketing strategies to attract new clients and promote services.
Paralegal
Handle all aspects of litigation on behalf of the Company in Small Claims Court and Tribunals, including the drafting and filing of legal documents and attending hearings as the Company’s legal representative.. Handle all aspects of enforcing court judgments against various parties including garnishment of wages and seizure and sale.. Provide structure, cadence, pace, and direction to the legal function.. Manage legal projects from start to finish.. Have daily interaction with other legal professionals.. Perform legal and records research.. Prepare written reports and correspondence, and draft legal documents including agreements, minute book, contracts, and legal memoranda.. Check and edit legal forms and documents for accuracy.. Build and maintain databases and files, and maintain our legal database.. Co-ordinate legal activities such as document delivery, execution of documents, etc.. Carry out expert legal studies, and research.. Ensure confidentiality of all company & client information.. Assist with other clerical duties such as: data entry, archiving & maintaining company records.
Independent Sub-Contractor
Deliver packages to specified locations within designated timeframes.. Ensure safe handling and transportation of goods.. Verify delivery addresses and obtain necessary signatures.. Communicate with dispatch or management regarding delivery status and any issues encountered.. Maintain accurate records of deliveries, including photos (if required) and any discrepancies.. Perform vehicle inspections to ensure safe and efficient operation.. Adhere to all traffic laws and company policies.. Provide excellent customer service during deliveries.
Customer Service Specialist
Helped with planning and determining the most efficient routes for trucks to take based on delivery schedules and traffic conditions.. Organizing and managing delivery times, ensuring that drivers are on track to meet deadlines.. Serving as the main point of contact between drivers, customers, and management to relay information and address any issues.. Keeping track of the location of trucks and providing updates to drivers and clients as needed.. Addressing any unexpected issues, such as delays, vehicle breakdowns, or accidents, and finding solutions quickly.. Maintaining accurate logs of shipments, including driver hours, cargo details, and delivery times for compliance and reporting purposes.. Assisting customers with inquiries, tracking shipments, and resolving any concerns.. Working with maintenance and logistics teams to ensure trucks are in proper condition and loaded appropriately.