This is my profileContact via CazVidTerry-Ann
Customer Service Agent with Strong Communication & Leadership Skills
Contact
Panamá, Panamá, Panama
Available on CazVid
Competencies
CommunicationIntermediate
Utilized oral and written communication skills to interact effectively with customers and team members.
Microsoft OfficeIntermediate
Applied Microsoft Word and Excel for documentation, data management, and reporting tasks.
Leadership SkillsBeginner
Applied basic leadership and interpersonal skills in team settings and customer interactions.
Education
Certified in Safety Monitor/Fire Warden
Jamaica Fire Brigade
Completed May 10 2023
Certification in leadership (Supervisor)
GSS
Completed 2023
Certification in Phlebotomy
Life Changing Academy/ Byran Nursing Academy
Completed August 2023
Certificate in Customer Service
HEART
2019
CXC
Charlie Smith High School Evening Institution
Completed June 2018
Languages
EnglishFluent
Summary
Detail-oriented customer service agent with experience in oral and written communication, proficient in Microsoft Office tools, and developing leadership skills. Committed to providing exceptional support and fostering positive customer relationships.
Key Achievements
- Gained experience in oral and written communication within customer service roles.
- Developed proficiency in Microsoft Word and Excel to support daily operational needs.
- Enhanced interpersonal and leadership skills through customer interactions and team collaboration.
Experience
Customer Service Agent
Continuum Global
March 2025 - Sept 2025
Skills
CommunicationMicrosoft OfficeLeadership Skills
Published on CazVid - May 17, 2026