Dedicated customer care specialist experienced in resolving complex inquiries, optimizing processes, and boosting customer retention across telecom, energy, and cruise industries. Skilled in communication, troubleshooting, and team mAnagement.
Provided comprehensive support, resolving customer inquiries across telecom, energy, and cruise industries.
Developed effective call scripts and team strategies, enhancing customer experience and team performance.
Troubleshot home appliances and tech devices, booking repairs and guiding customers through troubleshooting steps.
Suggested and implemented process enhancements like call scripts to improve efficiency and customer satisfaction.
Alorica, Tetra Center
Researched complicated cases without prompting to provide more comprehensive service to customers, Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations
Alorica, World Trade Center
Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by mAnagement, Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%
Conduent, Royal Cruise Caribbean
Resolve 300+ weekly customer inquiries via phone and consistently exceeding targets, Dedicatedly pitch new ideas to solve business challenges.
Alorica, Galerias Primma
Booked repair appointments, Tech and full general troubleshooting on all home appliances and technology
Degree in Clinical Psychology
High School Diploma in Science and Arts with Orientation in Computer
High School Diploma in Science and Arts with Orientation in Computer
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