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Theresa
Customer Care Agent at Merchants SA
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Competencies
Delivering high-quality customer support through active listening and effective communication.
Resolving customer disputes efficiently to maintain positive relationships and satisfaction.
Proficient in CRM systems and inbound call management to ensure seamless service delivery.
Managing HR, finance, and operational tasks to support store and customer needs.
Education
Languages
Summary
Dedicated Customer Care Agent with over 6 years of experience in customer service, HR, and finance administration. Skilled in conflict resolution, CRM systems, and delivering exceptional support across diverse environments.
Key Achievements
- Consistently resolved customer queries, enhancing satisfaction and retention.
- Streamlined call handling processes, reducing average resolution time.
- Provided exceptional customer support, contributing to improved service ratings.
- Supported HR and finance functions at Woolworths, ensuring efficient administrative operations.
- Handled diverse customer interactions, demonstrating strong conflict resolution skills.
Experience
Customer Care Agent Hybrid
Assist resolve customers queries and requests.. Providing Customer Service.
Store Administrator Finance/HR
Handling the store's Human Resources administration, Finance Administration, Payroll Administration and providing Administrative support to every department.. Handling all incoming and outgoing calls of the store and delivering exceptional customer service.
Customers Service Consultant
Processing customers payments purchases, returns and exchanges.. Handle all Customers Service & WFS queries and requests.. Delivery quality customer service to all Customers.