Tiffany - Customer Care Representative with 6 years in Software and Crypto

Summary

Experienced customer support specialist with six years in software solutions and cryptocurrencies, adept at multi-channel client interaction and KPI management.

Video Resume

I have broad experience in customer Care on B2B and B2C. Mainly focused on assisting users with Software solutions on the cloud, keeping track of the KPIs established and meet the SLAs fixed, which aligns with the profile you seem to require in the position offered.nnMy former experience with helpdesk solutions that interact with clients through severalnchannels, would help to address proper response and resolution timeframe.I’m also familiar with solutions as CRMs and reference documentaryCustomer care representative

Key Achievements

• Maintained KPIs and SLAs to ensure high-quality customer service.

Skills

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