Tiffany - Customer Service Representative with 3 years of experience in telecommunications

Handled customer interactions via phone and email, ensuring client needs were met effectively.

Provided clear, professional responses to customer inquiries, facilitating understanding.

Diagnosed and resolved technical issues related to telecommunication services.

Worked with team members to improve customer service processes and share best practices.

Maintains office services by organizing office operations and procedures., Prepared payroll; controlled correspondence, Managed and trained customer service representatives.

Handled outbound calls, using computerized systems ran surveys via telephone., Communicated with both domestic and international members.

Handled outbound calls, using computerized systems ran surveys via telephone., Communicated with both domestic and international members.

Verify products and services, as well as verify customers’ identity and authenticate account balances., Respond to customer inquiries and prepare vouchers for payment, deposit slips, receipts and other related documents.