This is my profileContact via CazVidTimothy
Customer Service & Administrative Professional with 8+ years in client support
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Competencies
Provided ongoing support to clients, resolving inquiries and maintaining high customer satisfaction.
Processed and reviewed billing transactions, assisted with invoice inquiries, and maintained billing records.
Managed schedules, correspondence, and meetings for clients in a remote setting to ensure smooth operations.
Resolved customer technical issues, documented cases, and supported service quality at TELUS.
Supervised customer service agents, handled escalations, and provided coaching to improve team performance.
Education
Languages
Summary
Dedicated professional with over 8 years of experience in customer support, billing, and virtual assistance. Skilled at managing client relations, resolving issues efficiently, and supporting remote teams to achieve operational goals.
Key Achievements
- Managed billing transactions and maintained detailed records at Glass Mountain, ensuring accuracy and efficiency.
- Coordinated schedules and customer interactions remotely at Cognizant, supporting streamlined operations and service excellence.
- Supervised customer service team at Teleperformance, handling escalations and coaching to meet KPIs.
Experience
Billing Assistant
Process and review billing transactions ensuring accuracy., Assist customers with invoice inquiries, maintain detailed billing records, and work with multiple billing platforms.
Virtual Assistant
Managed schedules, emails, professional correspondence, coordinated meetings, and provided customer service support in a remote environment.
Customer Service / Technical Support
Resolved customer technical issues, documented cases, and ensured service quality.
Customer Service Supervisor / Representative
Supervised agents, handled escalations, ensured KPI compliance, and coached team members.