Dedicated professional with over 8 years of experience in customer support, billing, and virtual assistance. Skilled at managing client relations, resolving issues efficiently, and supporting remote teams to achieve operational goals.
Provided ongoing support to clients, resolving inquiries and maintaining high customer satisfaction.
Processed and reviewed billing transactions, assisted with invoice inquiries, and maintained billing records.
Managed schedules, correspondence, and meetings for clients in a remote setting to ensure smooth operations.
Resolved customer technical issues, documented cases, and supported service quality at TELUS.
Glass Mountain
Process and review billing transactions ensuring accuracy., Assist customers with invoice inquiries, maintain detailed billing records, and work with multiple billing platforms.
Cognizant
Managed schedules, emails, professional correspondence, coordinated meetings, and provided customer service support in a remote environment.
TELUS
Resolved customer technical issues, documented cases, and ensured service quality.
Teleperformance
Supervised agents, handled escalations, ensured KPI compliance, and coached team members.
High School Technician
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Supervised customer service agents, handled escalations, and provided coaching to improve team performance.
