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Call Centre Agent
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Competencies
Proven ability to provide friendly, courteous, and solution-oriented support to clients and colleagues.
Effective written and verbal communicator, adept at conveying information clearly and professionally.
Capable of prioritizing tasks efficiently to meet deadlines and ensure smooth operations.
Skilled in maintaining clean and organized workspaces and managing materials effectively.
Education
Summary
Dedicated professional with experience in customer service, insurance evaluation, and operational tasks. Excels in communication, teamwork, and maintaining high-quality standards.
Key Achievements
- Assessed clients' financial needs and recommended suitable insurance products, enhancing customer satisfaction.
- Maintained organized work environments, ensuring safety and efficiency in material handling tasks.
- Developed strong communication skills through interactions with clients and team members.
Experience
Call Centre Agent
Calling on government workers. Evaluate a client's financial situation, risk tolerance, and insurance needs. Research and analyse different insurance products from various companies to find the best fit for the client. Discuss policy options, explaining the pros and cons of each and answering client questions. Assist clients with completing and submitting all necessary application paperwork. Help clients with the claims process to ensure a smooth settlement. Maintain ongoing relationships with clients, which includes providing advice and updating policies. Stay informed about new insurance products, industry trends, and relevant regulations by attending presentations and reading publications
General Worker
Keeping work areas, tools, and machinery clean and organized. Material Handling: Loading and unloading supplies, equipment, or products from vehicles and moving them to designated storage areas. Using hand and power tools for wrapping up flowers, covering flowers and putting them in the truck. Strictly following safety protocols, wearing proper PPE, and reporting hazardous conditions to supervisors to maintain a safe work environment. Assisting with stock control, labeling materials, and maintaining basic records or logs of completed tasks