Tom - Operations and CusTomer Service Professional with diverse experience in hospitality, sales, and project management

Skilled in engaging clients, resolving issues, and ensuring positive service experiences across various settings.

Experienced in coordinating teams, managing operations, and improving workflow efficiency.

Proven ability to increase sales, develop client relationships, and communicate effectively with diverse cusTomers.

Capable of organizing resources, liaising with stakeholders, and optimizing project workflows.

Worked behind the bar and later charged of the kitchen, managing it entirely including planning menus and purchasing ingredients.

Worked in a front line role during lockdown, developed cusTomer communication, managed face-to-face service, resolved cusTomer issues.

Worked as a labourer within a small team on a high spec residential project.

Provided sales services similar to previous employer.

Sold warranties for white goods and electronics, moved from botTom tier to top sales group, developed communication skills.