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Operations and CusTomer Service Professional with diverse experience in hospitality, sales, and project management
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Competencies
Skilled in engaging clients, resolving issues, and ensuring positive service experiences across various settings.
Experienced in coordinating teams, managing operations, and improving workflow efficiency.
Proven ability to increase sales, develop client relationships, and communicate effectively with diverse cusTomers.
Capable of organizing resources, liaising with stakeholders, and optimizing project workflows.
Education
Languages
Summary
Experienced in hospitality, sales, and operations, with a proven track record of enhancing service quality, managing teams, and driving sales growth. Adaptable and committed to delivering excellence in diverse environments.
Key Achievements
- Successfully managed kitchen operations, including menu planning and procurement, improving efficiency and quality.
- Developed strong cusTomer communication skills while managing face-to-face service during challenging lockdown periods.
- Promoted from botTom-tier to top sales group at Homeshield Direct, demonstrating sales excellence and client relationship building.
- Organized and liaised with engineers as Operations/Office Manager at EcoTech Contractors, streamlining workflows.
- Gained versatile experience across hospitality, sales, and construction sectors, showcasing adaptability and teamwork.
Experience
Worked behind the bar and later charged of the kitchen, managing it entirely including planning menus and purchasing ingredients.
Front of House, Cooking, Manager
Worked in a front line role during lockdown, developed cusTomer communication, managed face-to-face service, resolved cusTomer issues.
Labourer
Worked as a labourer within a small team on a high spec residential project.
Sales Agent
Provided sales services similar to previous employer.
Sales Agent
Sold warranties for white goods and electronics, moved from botTom tier to top sales group, developed communication skills.
Operations/Office Manager
Started in administrative role, became responsible for operations, organized engineers, liaised with cusTomers.
Part-time work in Lounge Bar.
Part-time selling warranties in Call Centre.
Online retail work after school.