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Patient Concierge at Thirdway Health
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Competencies
Skilled in providing empathetic, efficient support to diverse clients across multiple industries.
Proficient in bilingual communication, ensuring clear understanding and effective information exchange.
Experienced in managing appointments and reservations with attention to detail and customer satisfaction.
Capable of troubleshooting issues promptly to ensure seamless service delivery.
Education
Summary
Dedicated professional with experience in healthcare and travel sectors, specializing in patient outreach, customer service, and reservations. Fluent in English and Spanish, committed to enhancing client satisfaction and operational efficiency.
Key Achievements
- Enhanced patient engagement through proactive outreach, improving appointment adherence.
- Educated Medicare beneficiaries on wellness visit benefits, increasing participation rates.
- Streamlined scheduling processes, reducing wait times and improving patient experience.
Experience
Patient Concierge Representative
Patient Outreach & Scheduling, Call eligible patients (typically Medicare beneficiaries) who are due or overdue for their Annual Wellness Visit., Educate patients on the purpose and benefits of the AWV., Verify patient interest and availability.
Bilingual Agent
Customer service front line., Provide information., Make appointments with potential customers.
Travel Agent
Provide information about flights, hotels and rental cars., Make reservations, take payments, change ticket information, place tickets on hold, process refunds and basic troubleshooting.