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Tomas
Current job experience
Video resume
Current job experience
We received inbound calls from sellers and buyers with all types of queries about shipping, payments, cases, complaints, etc.nWe have to use active listening also identify the right way to handle the members because all are different. Also we have to use empathy statements.
Contact
Barranquilla, Atlántico, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Utilized communication and problem-solving skills to address customer inquiries and issues effectively.
Active ListeningIntermediate
Practiced attentive listening to understand customer needs and provide appropriate resolutions.
Empathy and CommunicationIntermediate
Applied empathetic statements to build rapport and manage customer expectations during interactions.
Case ManagementIntermediate
Managed and resolved diverse support cases involving payments, shipping, and complaints.
Summary
Experienced in providing empathetic support and resolving diverse customer queries in a fast-paced environment.
Key Achievements
- Handled inbound calls from sellers and buyers, resolving queries related to payments, shipping, and disputes.
- Applied active listening and empathy techniques to address and resolve diverse customer concerns.
- Managed multiple types of cases, demonstrating versatility and adaptability in a dynamic support environment.
Skills
Customer ServiceActive ListeningEmpathy and CommunicationCase Management
Published on CazVid - Jul 3, 2025