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Tommy
Collections Agent with Extensive Debt Recovery Experience
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Competencies
Assessed financial documents, verified customer data, and approved or denied loan applications.
Contacted overdue clients, negotiated payment plans, and managed credit balances.
Provided support to customers through inquiries, refunds, and account management.
Reviewed various financial and legal documents to support loan approvals and collections.
Handled purchase orders, billing, and refunds to ensure operational efficiency.
Education
Languages
Summary
Experienced in loan approval, collections, and customer support across financial services, with a strong focus on document analysis and client negotiation.
Key Achievements
- Reviewed and approved loan applications across multiple institutions, ensuring compliance and accuracy
- Negotiated payment plans and managed overdue accounts, reducing delinquency rates
- Handled diverse customer service interactions, including credit and refund processes
Experience
Loan Officer Approval
Review documents related to property, Review bank statements, Conduct interviews with borrowers, Create reports based on analysis
Technical Support
Customer service, Process refund, Guide customer with settings on vehicle
Loan Officer Approval
Receive and review documents (bank statements, titles, job letters, auto checks reports), Underwriter process, Verification of employment
Collection Agent
Contact customers with past due balances on car loans, Negotiate payment plan, Contact client portfolio through emails or phone calls
Support Associate Agent
Deal with purchase orders, Tracking information, Payments and refunds, Retentions and billing processing
Loan Officer Approval
Loan cash application analyst verification, Review credit information, Review bank statements and official documents
Collection Agent
Manage client contact by phone, Negotiate credit card balances, Determine payment plan according to client past due balances
Loan Officer Approval
Verify customer information prior to loan approval, Negotiate balance by setting payment plan
HR Support Agent
Submit payroll, Travel expenses report, Medical insurance upgrade information during annual enrollment