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Competencies
Demonstrated experience with Remote customer support.
Demonstrated experience with Online order management.
Demonstrated experience with CCC One.
Demonstrated experience with Mitchell.
Education
Languages
Experience
Estimator
Created repair estimates using CCC One/Mitchell., Coordinated with adjusters and customers., Managed repair orders and ensured clear communication throughout the process.
Online Order Specialist
Processed online parts orders, invoices, and shipping labels., Provided regular updates to customers., Monitored stock levels and coordinated with suppliers to ensure smooth fulfillment.
Parts Specialist (Remote/Hybrid Support)
Assisted customers through phone and online platforms., Tracked inventory and billing through digital systems., Trained new employees via documentation and virtual tools., Increased sales with online recommendations.
Parts Associate
Supported customers in-store and by phone., Researched parts through vendor systems., Processed daily transactions and records., Trained new team members.
Tech Expert (Remote Technical Support)
Provided remote troubleshooting for computers, mobile devices, and smart home systems., Resolved hardware, software, and connectivity issues through phone and online tools., Guided customers step-by-step to build confidence using new technology.