A dynamic sales and support specialist with over 5 years of experience in customer engagement, technical troubleshooting, and business development. Skilled in managing customer relationships, utilizing CRM tools, and resolving issues efficiently. Bilingual in English and Spanish, adept at building...
Applied cold calling, customer relationship building, and product demonstrations to generate revenue and manage client pipelines.
Provided Tier 1 and Tier 2 technical support, resolving issues promptly and maintaining high customer satisfaction scores.
Utilized Salesforce and other platforms to track leads, document sales, and qualify customers, streamlining sales processes.
Configured and troubleshot network devices and software like IP configurations, UniFi APs, POS Systems, and diagnostic tools.
Expert marketing – Sales Specialist
Proactively generated new business and revenue for roofing projects by aggressively cold-calling leads., Efficiently managed the sales pipeline by setting up appointments and site visits for inspectors., Utilized a variety of established sales techniques to build customer relationships.
Sutherland Global Services
Directly supported business owners, understanding that every minute of downtime resulted in lost revenue; maintained urgency for rapid restoration of critical systems., Achieved and maintained a high Customer Satisfaction (CSAT) score of 4.8 / 5.0., Consistently resolved client issues 50% faster...
Global Telesourcing LLC
Utilized Salesforce CRM to manage customer pipelines, track leads, and document sales processes., Managed highly sensitive personal and financial data, including credit card information, to qualify customers for new services., Secured new revenue by making cold calls and following up with leads.,...
High School
GED
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Bilingual in English and Spanish, with skills in linguistic code-switching, enhancing communication and customer relations.
