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Ulises
Customer Service Specialist with 4+ years in hospitality & healthcare
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Competencies
Provided high-quality customer support and problem resolution in tourism, healthcare, and media sectors.
Employed assertive communication and active listening to address inquiries and resolve issues effectively.
Utilized multiple CRM tools to manage customer interactions, data entry, and support workflows.
Scheduled appointments, coordinated deliveries, and managed dispatch requests to ensure operational efficiency.
Analyzed complex issues to develop effective solutions in fast-paced, customer-focused environments.
Education
Summary
Dedicated professional with experience in customer service, scheduling, and problem resolution across diverse sectors including hospitality, healthcare, and media. Skilled in CRM tools and effective communication, committed to delivering excellent service and operational efficiency.
Key Achievements
- Handled complex customer inquiries and issue resolution across multiple industries.
- Ensured seamless reservation and delivery experiences through collaboration with internal teams.
- Maintained accuracy in scheduling and data entry while upholding patient confidentiality.
Experience
Customer Service Representative
Handled customer inquiries and complex issue resolution within the tourism and hospitality industry., Delivered consistent, high-quality service through clear communication and efficient listening., Collaborated with internal teams to ensure seamless reservation experiences.
Patient Service Representative
Scheduled medical appointments and conducted outreach via cold calls for a California-based health center., Maintained patient confidentiality and ensured accuracy in data entry and scheduling.
Customer Service Specialist
Managed customer retention, inbound inquiries, and outbound calls for a Colorado-based newspaper company., Resolved billing, delivery, and subscription issues, consistently achieving retention targets.
Customer Service Representative
Coordinated three-way communication between shops, delivery drivers, and customers to ensure timely flower deliveries nationwide., Demonstrated empathy and professionalism in resolving order discrepancies and complaints.