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Medical billing Specialist
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Competencies
Demonstrated experience with Technical troubleshooting.
Demonstrated experience with Customer service & communication.
Demonstrated experience with Billing and account support.
Demonstrated experience with Problem-solving.
Demonstrated experience with Time management.
Education
Summary
Medical billing Specialist open to new opportunities
Experience
Medical billing Specialist
Prepare and submit accurate medical insurance claims to insurance companies, government programs (e.g., Medicare, Medicaid), and third-party payers.. Ensure all required documentation, such as patient records and medical codes, are included with claims.. Verify patient insurance eligibility and benefits before services are provided.. Communicate with insurance companies to clarify coverage and ensure that procedures are covered under the patient's policy.. Prepare and send patient bills for services rendered.. Address patient billing inquiries and provide information on outstanding balances.
Customer Support specialist
Provide timely and accurate responses to customer inquiries via phone, email, chat, or social media.. Address general product or service questions, account issues, and technical problems.. Handle requests for product information, pricing, availability, and order status.. Investigate customer issues and complaints, providing solutions and troubleshooting assistance.. Resolve conflicts and escalate complex issues to higher-level support or management when necessary.. Ensure customer satisfaction by offering effective and efficient resolutions.. Educate customers on product features, functionality, and benefits.. Offer guidance on how to use products or services, including troubleshooting and tips.. Assist customers with understanding billing or subscription information.
Customer Support Specialist. Appointment Coordinator
Coordinate and schedule patient appointments for neurology consultations, follow-ups, and tests.. Manage the scheduling of initial consultations, routine follow-ups, and urgent appointments.. Ensure accurate scheduling to avoid double-bookings or overlapping appointments.
Technical Support & Customer Service Representative from McAfee
Provided comprehensive customer support for McAfee security products, assisting users with technical issues, billing inquiries, and account management.. Delivered timely and effective solutions through phone, chat, and email while maintaining high customer satisfaction.. Diagnosed and resolved technical issues related to McAfee antivirus, internet security, and subscription services.. Assisted customers with billing concerns, renewals, refunds, and payment processing.. Guided customers through product installation, activation, and troubleshooting steps.. Managed customer accounts, subscriptions, and licensing information accurately.. Delivered clear explanations of products, services, and security features to non-technical users.. Escalated complex technical issues to higher-level support when necessary.. Maintained detailed records of customer interactions and resolutions.. Met performance targets for call handling, resolution time, and customer satisfaction.
Berry Virtual Appointment Setter
Greet incoming patients, verify identity, collect co-pays or self-pay balances, issue initial paperwork, and direct flow to waiting areas.. Enter and update patient profiles in the Electronic Health Record (EHR) system, check active health insurance coverage, and secure prior authorizations.. Manage clinic calendars, book routine follow-ups or urgent slots, handle cancellations, and execute appointment reminder calls.. Answer high-volume calls, route clinical questions to nurses or providers, and take messages for prescription refills.. Scan patient IDs, insurance cards, and external medical records into the system while maintaining strict HIPAA compliance.