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Customer Service & Sales Specialist at Booking.com
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Competencies
Skilled in delivering exceptional customer experiences across various industries, ensuring satisfaction and loyalty.
Proven ability to upsell and cross-sell products, increasing revenue and enhancing customer engagement.
Experienced in analyzing performance metrics to optimize operations and meet organizational goals.
Competent in managing stock levels and store operations to ensure smooth daily functions.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, sales, and quality supervision. Proven track record of meeting KPIs, building client relationships, and ensuring operational excellence across retail, hospitality, and insurance sectors.
Key Achievements
- Consistently met and exceeded monthly quality and sales KPIs in a fast-paced customer service environment.
- Built strong relationships with clients, enhancing customer satisfaction and retention.
- Supervised quality assurance operations, ensuring compliance with client standards and improving process efficiency.
Experience
Telephone Sales Agent
Customer service and sales of additional amenities for hotel and theme park reservations, seeking a positive experience on the platform., KPI analysis to meet established monthly quality metrics and empathy strategies to improve customer service via chat/email/call.
Counter Salesperson
Consulting in the retail sale of sports and collectible products, maintaining positive relationships with new and existing customers., Perform store openings and closings, inventory management, and digital marketing strategies to increase sales.
Quality Analyst
Supervising operations to ensure satisfaction of auto insurance companies in the United States and preparing the corresponding reports., Control and monitoring of the company's established quality objectives, calibration and inspection of work equipment and instruments., Reaching out to potential customers via phone to generate leads, introduce products or services, and ultimately increase sales.