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Customer Service Representative
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Competencies
Demonstrated experience with Customer Service & Client Support.
Demonstrated experience with Professional Phone Communication.
Demonstrated experience with English–Spanish Bilingual Communication.
Demonstrated experience with Active Listening.
Demonstrated experience with Problem Solving & Troubleshooting.
Education
Languages
Summary
Customer Service Representative open to new opportunities
Experience
Customer Service Representative
Provided professional customer support through phone, email, and/or chat.. Assisted customers with questions, account concerns, and service-related issues.. Communicated clearly and professionally with customers in English and Spanish.. Troubleshot customer issues and provided appropriate solutions or escalated complex concerns when necessary.. Maintained accurate customer records and documented interactions in company systems.. Followed company policies and procedures while maintaining a positive customer experience.. Managed multiple customer inquiries while maintaining professionalism, accuracy, and efficiency.
Attorneys Assistant
Assisted my uncle who is the main attorney with daily administrative and organizational tasks.. Provided English–Spanish translation and interpretation to assist communication with English-speaking clients.. Answered incoming phone calls, responded to client inquiries, and directed calls as needed.. Scheduled and coordinated appointments with clients.. Communicated professionally with clients in person, by phone, and through other forms of communication.. Maintained confidentiality when handling sensitive client and legal information.. Managed multiple tasks while maintaining accuracy, professionalism, and attention to detail.