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Data Analyst with 5 years of expertise in financial services
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Competencies
Utilized statistical techniques and tools to analyze financial datasets and generate insights.
Constructed complex queries to extract and manipulate data from relational databases for reporting.
Created detailed spreadsheets, pivot tables, and macros to streamline data processing and reporting.
Designed dashboards and visual reports using tools like Tableau and Power BI to communicate insights.
Education
Summary
Experienced analyst specializing in financial data analysis, dashboard creation, and data-driven decision support.
Key Achievements
- Analyzed large datasets to identify trends and provide actionable insights for strategic decision-making.
- Developed and maintained dashboards and reports that improved reporting efficiency.
- Collaborated with cross-functional teams to implement data-driven solutions and improve data quality.
Experience
Reception / Guest Liaison / Social Media Manager
Managed reception operations including check-ins, check-outs, and customer care, Served as guest liaison, coordinating tours, transport & special requests, Created social media campaigns to boost bookings and engagement, Assisted management with English–Spanish communication for vendors & guests
Customer & Technical Support Specialist
Delivered Level 1 and 2 technical support for Android devices, Performed remote diagnostics, APN setup, and troubleshooting, Handled up to 12 inbound cases daily using Freshdesk, Zoho & proprietary CRM, Assisted courier dispatch processes for express shipments, Created digital assets for marketing using Canva & Photoshop
Sales Assistant
Improved in-store conversion rates through sales techniques and KPI tracking, Managed POS operations, cash handling, and visual merchandising, Trained junior staff and reduced turnover through mentorship
Marketing & Promotions Consultant (Freelance)
Produced digital marketing materials and multilingual newsletters, Increased engagement across Instagram, Facebook, and Tripadvisor, Coordinated special events and influencer outreach