Dynamic retail manager and sales specialist with over 4 years of experience leading teams, closing deals, and streamlining operations. Adept at omnichannel sales and customer engagement in fast-paced environments.
Expert in closing sales, handling objections, and negotiating value-based deals to maximize revenue.
Skilled in hiring, training, and coaching teams to achieve performance targets and foster a collaborative environment.
Experienced in account management, retention strategies, and reactivation to sustain long-term customer relationships.
Proficient in managing administrative tasks, inventory routines, and operational workflows for retail settings.
Duty Free Shop (Retail/Wholesale)
Lead daily commercial and operational execution with focus on sales performance, inventory routines, staff scheduling/coverage, and administrative tasks.. Manage ~10 direct employees and coordinate ~6 indirect roles; hire, onboard, train, and coach new staff on negotiation, customer service, and closing.. Improve sales and post-sales processes to increase customer satisfaction and strengthen repeat purchases.. Resolve frequent escalations and time-critical issues (e.g., delivery/coordination with tour buses and excursion logistics) to protect revenue and customer experience.. Support ongoing evaluation of sales/financial performance and market/product analysis to prioritize fast stock turnover.
Duty Free Shop (Retail/Wholesale)
Closed sales through WhatsApp Business, Instagram DMs/ads, and in-person interactions; handled both inbound demand and proactive reactivation.. Maintained strong conversion through value-based negotiation, managing objections in a large share of interactions (price-sensitive Brazilian customer profile).. Maintained a high-volume pipeline, handling approximately 20 customer interactions/reactivations per day, balancing speed with quality follow-up.. Sales channels averaged ~50% digital / ~50% in-person across the year (seasonality-driven), adapting approach to peak periods.. Typical ticket size approx. USD 250, with recurring high-value transactions; sales cycles ranged from same-day closes to multi-week follow-ups.. Product categories sold: spirits/distilled beverages, perfumes, apparel, wines, and luxury goods (premium pens).. Supported B2C at high volume and occasional B2B purchasing/supply transactions.
Inbound Sales Certification
Técnico en Informática Empresarial (60h)
Administración y Gestión de Empresas (120h)
English Certification (B2)
Mechatronics Technician Studies
My overall experience is in sales and administration, but since I've worked for almost seven years in a bookstore that's in charge of delivering the newspaper for our country, I have a good experience in dispatching at least newspaper for around all of my city. And that's a quite good experience in dispatching apart from administration and organization in general.
My overall experience is mostly sales. I have some experience on dispatching since I work for El País, that's the newspaper for our country, and we had to dispatch newspapers every morning to all of the city. I was in charge of that. And apart from that, I had a good experience and...
As I'm based on a quite small country like Uruguay is, we have about 4 million people in total. We don't use a lot of these type of software, especially on a shop like I worked at, because the focus was not delivering things, so we didn't use software as this, but I'm quite fond of using new software and I can get very quickly acquainted with any software I roll.
Since I work on a quite small country, since Uruguay, it's about 4 million people in total, we don't use a lot of software, especially dispatch software for a small business like we were, and we were not the main focus.
Since we work with people, the most common challenge were mixed-ups, where delivery boys would deliver boxes to the wrong bus, not get on time, or just get mixed up in general. Since we had a clear record of what went out, how many boxes went out, to what bus it went out, we just communicated with clients or get the boy back to where he was, where he delivered the wrong boxes, and pick up the wrongly delivered boxes. And it was pretty easy since we had a good communication with them, we had a clear record of everything, it was easy to fix up any mistakes.
In a previous role I worked at, we managed a lot of local dispatch requests within about a to come range from the business I worked at, and we needed to deliver to buses, which went out on very specific times. So we had to manage based on urgency, on how many boxes needed to go out, and who was available closest to the buses we were delivering at. And since everything was nearby, we needed very clear communication, quick coordination to help keep deliveries organized and moving efficiently during busy times.
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Private Bookstore
Supported sales, purchasing, collections/payments, and day-to-day administrative execution.. Used Excel for operational tracking and routine organization.
In a previous role, I managed multiple local dispatches in about a 2 kilometer range from the business I worked at. We used workers who transported boxes and food with trolleys, and I had to prioritize based on urgency how many boxes need to go out since there was buses that needed to transport and go out in very specific times. And I had to prioritize who was available closest to the next delivery. Since everything was nearby, I needed a clear communication and quick coordination. That was very important for me to keep everything organized, make things move efficiently, especially during busy times.
In a previous role, I managed multiple local dispatches requests within a 2-kilometer range from a business using workers transported boxes on foot with trolleys. I prioritized based on urgency, how many boxes needed to go out, and who was available closer to the next delivery. Since everything was nearby, clear communication and great coordination was very important to help keep my deliveries organized and moving efficiently during busy times.
Hi, I'm Valentin Cury. I'm a 26-year-old based in Uruguay, and I'm excited to apply to the remote dispatcher role because I'm organized, dependable, and comfortable working in a fast-paced environment. As a trained professional, I can fluently speak in Spanish, Portuguese, and English, and I'm confident I can speak with a wide range of people. I'm confident managing multiple tasks, staying calm under pressure, and helping keep operations running smoothly through clear and efficient communication. Thank you for your time and consideration.
Hi, I'm Valentin. I'm 26 years old, based in Uruguay. I'm excited to apply to the remote dispatcher role because I'm highly confident, organized, dependable, and comfortable working in a fast-paced environment. As a traveling professional fluent in Spanish, Portuguese, and English, I'm confident that I can communicate efficiently with a wide range of people. I'm confident in managing multiple tasks.
