Experienced in patient communication, appointment coordination, and insurance support within healthcare, with expertise in medical interpretation and social media support.
Handled patient and client inquiries, scheduling, and support through various communication channels.
Provided bilingual interpretation services in healthcare settings, ensuring medical accuracy and clear communication.
Managed appointment scheduling, follow-ups, and communication between patients and healthcare providers.
Facilitated insurance authorizations and maintained accurate medical records for patients.
Blackstone Medical Services
Communicated with patients and doctors’ offices to schedule home sleep studies., Assisted patients with technical support., Provided information about insurance coverage and verified benefits.
Advanced Spine and Pain
Schedule office visits, follow-up appointments, telemedicine appointments and procedures., Assist patients with concerns and questions related to the clinic’s services., Ensure patient information is up to date and accurate., Maintain communication with healthcare providers and staff about different processes.
Language Line Solutions
Delivered simultaneous interpretation from English into Spanish and vice versa., Facilitated communication between patients and healthcare providers., Maintained a high level of medical accuracy.
Almacontact
Provided customer support through social media for passengers of a major airline.
Provided customer support and engagement through social media platforms for a major airline.
Advanced Spine and Pain
Obtain authorizations for procedures and prescription medications in a timely manner., Keep patients informed about the status of the requests sent to their insurance., Update patient medical records with any information received from their health plan.