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Customer Service Advisor with 5+ years in banking and sales
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Competencies
Provided support and solutions to clients across banking and telecommunications sectors.
Advised customers on relevant products and services to enhance sales and customer satisfaction.
Addressed customer inquiries and tailored solutions to meet individual needs.
Effectively communicated product information and customer solutions across roles.
Languages
Summary
Experienced in banking and sales environments with a focus on client support and product recommendations.
Key Achievements
- Resolved diverse financial inquiries and identified cross-selling opportunities at Scotiabank GBS.
- Supported sales operations by advising on energy products at Webhelp.
- Proactively promoted financial services to meet client needs and sales targets at Scotiabank GBS Colombia.
Experience
Customer Service Advisor
Resolved inquiries related to financial products such as accounts, loans, credit cards, and digital banking., Identified cross-selling opportunities, recommending tailored solutions to client needs.
Customer Service Advisor
Supported sales operations by advising customers on suitable energy products and services.
Customer Service Agent
Delivered customer support and proactively promoted Scotiabank’s financial services to meet client needs and sales targets.
Customer Service / Sales / Technical Support Advisor
Built rapport with clients and drove sales by presenting customized Cox service options.