Valentina - IT Support Specialist with 2+ years in Financial and Entertainment sectors

San José, San José, Costa Ricaen

Provided technical support to financial users, resolving incidents and assisting remotely and on-site.

Administered user accounts across Microsoft 365, Active Directory, and Okta, ensuring secure access management.

Published on CazVid

Summary

Dedicated IT support specialist with hands-on experience in technical troubleshooting, user account administration, and security solutions. Proven ability to resolve incidents efficiently, maintain network integrity, and support hardware maintenance. Skilled in Microsoft tools, Active Directory,...

Key Achievements

Supported maintenance and basic diagnostics of computers for entertainment venue operations.

Skills

Technical SupportAdvanced

Provided end-user support, incident resolution, and troubleshooting across various environments.

Network FundamentalsIntermediate

Managed TCP/IP networks, cable wiring, and network troubleshooting for reliable connectivity.

User AdministrationAdvanced

Handled user account administration in M365, Active Directory, and Okta.

Security ToolsIntermediate

Used Sophos and Vicarius for alert review and policy compliance monitoring.

Basic Hardware MaintenanceIntermediate

Experience

Práctica Profesional

Mercado de Valores

06 de octubre - 28 de noviembre, 2025

Soporte técnico a usuarios finales, resolución de incidencias, asistencia remota y presencial., Administración de usuarios en Microsoft 365, Active Directory y Okta., Uso de Sophos y Vicarius para revisión de alertas y cumplimiento de políticas., Documentación de casos y apoyo general al...