Valentina - Multilingual Interpreter and Customer Support Specialist with Experience in Healthcare and International Organizations

Proficient in interpreting medical, legal, and organizational content across English, Spanish, and French.

Experienced in delivering professional support via phone, ensuring clear communication and customer satisfaction.

Skilled in adapting communication to diverse cultural contexts, ensuring message accuracy and appropriateness.

Excellent at active listening and conveying information clearly and effectively in multiple languages.

Facilitate clear and accurate communication between patients and healthcare providers by interpreting medical information in a professional and confidential manner., Ensure patients fully understand diagnoses, treatment plans, and medical procedures by accurately translating complex medical terminology., Support healthcare staff by interpreting during medical consultations, examinations, and emergency situations., Adapt to fast-paced medical environments, handling sensitive situations with professionalism, empathy, and discretion.

Accurately interpret spoken content between languages, ensuring clarity, cultural sensitivity, and message integrity for the IOM. United Nations, Actively listen and retain key information for precise translation during speaker pauses., Utilize note-taking techniques to enhance accuracy and efficiency in interpretation., Communicate effectively while preserving tone, intent, and meaning.

Provide exceptional customer support in both English and Spanish over the phone, ensuring clear and effective communication., Handle customer inquiries, complaints, and requests with professionalism and efficiency., Resolve customer issues by troubleshooting problems, offering solutions, and escalating cases when necessary., Maintain a high level of empathy and active listening to enhance customer satisfaction and build strong relationships., Accurately document customer interactions and update records in company systems., Meet and exceed performance metrics, such as response time, resolution rate, and customer satisfaction scores.