Experienced in technical infrastructure, customer support, and content management. Skilled at troubleshooting, network support, and online engagement, with a proven ability to adapt across tech and marketing roles.
Delivered remote and on-site technical assistance for network hardware, fiber optics, and ADSL connections, ensuring reliable service.
Managed social media accounts and digital content for a digital marketing company, supporting online engagement and brand positioning.
Proficient in Windows and Linux OS; handled software support, troubleshooting, and technical documentation.
Managed customer queries and sales at Emtelco, providing direct service and resolving customer issues efficiently.
Jazztel
Soporte técnico remoto a routers, decodificadores., Configuración, instalación de fibra óptica y ADSL.
Invamer S.A.S
Soporte a infraestructura tecnológica., Manejo de software y asistencia técnica a usuarios.
Net Go
Mantenimiento de celulares y equipos tecnológicos., Venta de equipos tecnológicos.
Emtelco (Éxito / Tigo Móvil)
Venta directa de servicios., Gestión de solicitudes y resolución de problemas.
Media Técnica en Telecom
Bachiller Académico
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Performed maintenance and sales of mobile devices and technological equipment at Net Go, supporting client needs.
