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IT Support & Content Marketing Specialist with 5+ years in Tech & Digital Media
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Competencies
Delivered remote and on-site technical assistance for network hardware, fiber optics, and ADSL connections, ensuring reliable service.
Managed social media accounts and digital content for a digital marketing company, supporting online engagement and brand positioning.
Proficient in Windows and Linux OS; handled software support, troubleshooting, and technical documentation.
Managed customer queries and sales at Emtelco, providing direct service and resolving customer issues efficiently.
Performed maintenance and sales of mobile devices and technological equipment at Net Go, supporting client needs.
Education
Summary
Experienced in technical infrastructure, customer support, and content management. Skilled at troubleshooting, network support, and online engagement, with a proven ability to adapt across tech and marketing roles.
Key Achievements
- Provided remote and onsite technical support for routers, fiber optics, and ADSL at Jazztel, improving installation efficiency.
- Managed social media and digital content, supporting marketing strategies to enhance online presence for a digital marketing firm.
- Supported infrastructure and user assistance at Invamer S.A.S, handling software management and technical issues to ensure smooth operations.
Experience
Soporte Técnico Remoto y Presencial
Soporte técnico remoto a routers, decodificadores., Configuración, instalación de fibra óptica y ADSL.
Analista de Infraestructura y Operaciones
Soporte a infraestructura tecnológica., Manejo de software y asistencia técnica a usuarios.
Soporte Técnico y Mantenimiento
Mantenimiento de celulares y equipos tecnológicos., Venta de equipos tecnológicos.
Atención al Cliente
Venta directa de servicios., Gestión de solicitudes y resolución de problemas.