Experienced in logistics coordination, carrier compliance, and team supervision with a strong focus on process optimization and data accuracy.
Managed and optimized logistics operations, including carrier onboarding, performance monitoring, and international coordination.
Ensured carrier and operational compliance, maintained accurate records in transportation and healthcare environments.
Resolved client inquiries, managed live orders, and supported customer interactions across multiple roles.
Supervised teams at Teleperformance, implementing efficiencies and managing escalated cases.
Lean Solutions Group
Conduct carrier onboarding by verifying documentation such as insurance, licenses, operating authority, and tax forms to ensure compliance with company and industry standards., Monitor carrier performance, insurance expirations, and safety ratings to maintain up-to-date and accurate compliance...
Lean Solutions Group
Oversaw and optimized Amazon’s logistics processes, ensuring on-time deliveries and adherence to quality standards., Coordinated customer orders, international shipment documentation, and record management., Managed relationships with transportation providers and streamlined warehouse operations.
Optum
Supported operations and leadership in strategic planning and decision-making., Provided end-to-end assistance to members and internal teams, improving efficiency and customer experience., Updated medical records across multiple platforms while maintaining compliance., Coordinated with hospitals to...
Master’s Degree
Professional Degree
Basic Excel Certification
Architectural Paint Coating Technician
High School Diploma
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Communicated effectively in English, German, French, and Spanish across diverse environments.
Teleperformance
Served as first point of contact for Uber customers, resolving inquiries quickly and effectively., Managed live orders, adjusted receipts, and resolved issues with restaurants, drivers, and customers., Handled compensation for damaged orders and verified weekly driver payments.
Teleperformance
Supervised teams to ensure compliance with operational standards., Managed escalated cases and handled critical customer calls requiring higher-level intervention., Implemented process improvements to accelerate case resolution and optimize resources.
