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Logistics & Compliance Specialist with 8+ years in transportation and operations
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Competencies
Managed and optimized logistics operations, including carrier onboarding, performance monitoring, and international coordination.
Ensured carrier and operational compliance, maintained accurate records in transportation and healthcare environments.
Resolved client inquiries, managed live orders, and supported customer interactions across multiple roles.
Supervised teams at Teleperformance, implementing efficiencies and managing escalated cases.
Communicated effectively in English, German, French, and Spanish across diverse environments.
Education
Languages
Summary
Experienced in logistics coordination, carrier compliance, and team supervision with a strong focus on process optimization and data accuracy.
Key Achievements
- Led carrier onboarding and compliance monitoring, ensuring adherence to industry standards.
- Streamlined logistics processes for Amazon, improving on-time delivery rates and record management.
- Supervised operational teams at Teleperformance, implementing process improvements to accelerate case resolution.
Experience
Carrier Compliance, Trinity
Conduct carrier onboarding by verifying documentation such as insurance, licenses, operating authority, and tax forms to ensure compliance with company and industry standards., Monitor carrier performance, insurance expirations, and safety ratings to maintain up-to-date and accurate compliance...
Logistics Coordinator, Amazon
Oversaw and optimized Amazon’s logistics processes, ensuring on-time deliveries and adherence to quality standards., Coordinated customer orders, international shipment documentation, and record management., Managed relationships with transportation providers and streamlined warehouse operations.
Senior Assistant, United Health Care
Supported operations and leadership in strategic planning and decision-making., Provided end-to-end assistance to members and internal teams, improving efficiency and customer experience., Updated medical records across multiple platforms while maintaining compliance., Coordinated with hospitals to...
Junior Assistant, Uber & Uber Eats
Served as first point of contact for Uber customers, resolving inquiries quickly and effectively., Managed live orders, adjusted receipts, and resolved issues with restaurants, drivers, and customers., Handled compensation for damaged orders and verified weekly driver payments.
Deputy Head of Operations
Supervised teams to ensure compliance with operational standards., Managed escalated cases and handled critical customer calls requiring higher-level intervention., Implemented process improvements to accelerate case resolution and optimize resources.