Valentina - Customer Service Professional with 5+ years in Finance and Collections

Provided support to clients in finance and healthcare sectors, ensuring accurate resolution and adherence to standards.

Excelled in delivering clear, effective communication with customers and stakeholders in high-pressure environments.

Updated and maintained data on information platforms, ensuring accuracy and compliance in account recovery processes.

Fluent in English and Spanish, facilitating effective communication with diverse customer bases.

Managed communications for account recovery and updated information on data platforms, ensuring accuracy and compliance with standards.

Managed appeals for hospitals, making calls to insurance companies and ensuring the correct resolution of claims, with a focus on compliance with established regulations and procedures.