Bilingual support specialist with extensive experience across healthcare, retail, and travel sectors. Skilled in handling customer inquiries, problem resolution, and CRM management.
Delivered comprehensive support to customers in healthcare, retail, and travel industries, ensuring satisfaction.
Communicated effectively in English and Spanish, facilitating clear and professional interactions.
Utilized CRM systems to document customer interactions and coordinate service efforts.
Efficiently resolved customer issues related to billing, product returns, and booking management.
Foundever (United Healthcare)
Assisted English and Spanish customers with inquiries and requests regarding general information, billing, medical appointments, prescription drugs, benefits, claims, etc., Efficiently and effectively resolved issues, ensuring customer satisfaction and exceeding expectations., Maintained accurate records of customer interactions in the customer relationships management (CRM) system., Collaborated with other departments to ensure timely response and resolution of customer issues and inquiries.
Teleperformance (Nordstrom.com, Vrbo Home away)
Solved any problems that may arise in the purchase of products from the Nordstrom catalog such as item loss, damage, theft, returns, refunds, etc., Updated customer profile information, gift card eligibility, price adjustment management, and advice on everything related to the web page nordstrom.com., Helped travelers and owners with requests or issues regarding the Vrbo app such as scheduling properties, payments, refunds, etc.
Bachelor's degree
High School Diploma
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Worked across multiple departments to ensure timely response and issue resolution.
