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Competencies
Demonstrated experience with Ability to perform several tasks at the same time.
Demonstrated experience with Empathy and listening skills.
Demonstrated experience with Good use of office tools (Word, Excel, PowerPoint, etc.).
Demonstrated experience with Excellent writing of expository and argumentative texts.
Demonstrated experience with Responsibility, punctuality, and teamwork.
Education
Languages
Experience
Gift Card Care Specialist – Backoffice Frontline Agent
Oversee the distribution, activation, and redemption of gift cards (physical and digital) and assist customers with issues such as balance inquiries, lost/stolen cards, fraud concerns, or transaction disputes., Coordinate promotions, bulk sales, and partnerships to drive gift card revenue ensuring transactions comply with company policies and anti-fraud measures.
Quality Analyst – Remote Booking Specialist Service
Monitored and evaluated agent performance, providing ongoing feedback to ensure service quality., Created quality reports, identified improvement areas, and suggested corrective actions to enhance customer experience. Collaborated with training teams and maintained alignment with supervisors on quality standards.
Agent booking specialist representative for Enercare
Bilingual agent in charge of scheduling appointments with the specialized technicians of the Canadian company Enercare, Provide clients with the plan assignment that fits their needs, contributing to the increase in the company's profits.
Innovation Analyst
Writing and analysis of reports on economic sectors., Documentation of technological surveillance reports in renewable energies., Responsible for the Trend Analysis document., Report on developing the sustainability model for the Regional Research and Entrepreneurship Center with its income generation mechanisms.