Demonstrated experience with Exceptional communication and negotiation skills.
Demonstrated experience with Bilingual: Fluent in English and Spanish.
Demonstrated experience with Proven leadership and coaching abilities.
Demonstrated experience with Strong multitasking and time management.
Lamassu Media
Managed follow-ups with qualified leads from lead generation agents., Negotiated property prices and terms directly with sellers., Reviewed and explained purchase agreements prior to signing., Closed multiple successful deals and contributed to revenue growth.
Ryvid
Delivered excellent customer service in both English and Spanish., Handled inquiries related to electric vehicles and technical support., Drove sales through upselling and lead qualification., Assisted in streamlining support processes for better customer experience.
Accedo 24/7
Provided billing support for DIRECTV through live chat (handling 3-4 chats simultaneously)., As Team Leader: coached 19 agents, monitored metrics, and implemented improvement plans.
Teleperformance
Interpreted real-time calls for medical appointments, 911 emergencies, insurance inquiries, and more.
High School Graduate
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Demonstrated experience with High-pressure problem-solving.
Gecko Media
Cold called property owners and pre-qualified leads for real estate investment opportunities.
Teleperformance
Provided technical support for home optimization and security systems.
ISAPRO
Scheduled appointments, updated patient records, relayed messages to medical providers, and explained service policies.
