Valeria - Healthcare and Logistics Coordinator with 5+ years of experience

Medellín, Antioquia, Colombiaen

Managed patient appointment scheduling and database updates at WestMed Medical Group, ensuring accurate patient records and seamless care coordination.

Processed 150-175 Certificates of Insurance daily for trucking operations at Lean Solutions Group, maintaining record integrity to prevent fraud.

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Summary

Experienced in managing healthcare appointments, patient records, and logistics processes with strong communication and problem-solving skills.

Key Achievements

Facilitated communication between clients, agencies, and internal teams, ensuring timely support and efficient logistics services.

Skills

Customer ManagementIntermediate

Handled patient and client interactions, providing personalized support and maintaining accurate records.

Communication SkillsAdvanced

Utilized oral and written communication to coordinate between healthcare providers, clients, and internal teams.

Data ManagementIntermediate

Managed and updated customer and patient databases ensuring data integrity and accuracy.

Logistics CoordinationIntermediate

Performed document processing and logistical support for trucking operations, ensuring compliance and efficiency.

Problem-Solving

Experience

Advisor I and appointment setter

Concentrix I Westmed Medical Group

5/2023 - 1/2024

Managed the scheduling of medical appointments for patients of WestMed Medical Group in the states of New York (NY) and Connecticut (CT), covering the departments of General Medicine, Pediatrics and Obstetrics/Gynecology (OBGYN)., Provided personalized care to patients, keeping them informed of their medical history, scheduled procedures and ensuring proper guidance for scheduling medical appointments., Effectively coordinated with clinic front desk teams and healthcare professionals for obtaining documents, prescriptions and callback requests to ensure continuous and accurate patient care., Updated and managed the patient database, registering new users and ensuring accuracy and updating of existing information to ensure quality of service and integrity of medical records.

Logistics coordinator

Lean Solutions Group I GoHighway

3/2024 - 12/2024

Entered and updated in the company's database the Certificates of Insurance (COI) corresponding to the trucks and loads, receiving the documents directly from the agencies, processing between 150 and 175 COI daily, ensuring the integrity and accuracy of the records to prevent fraud., Requested COIs from the agencies through emails and phone calls, in response to requests from brokers who required the certificates to proceed with the truck loading process, ensuring that the information was kept up to date and available in real time., Managed and responded in a timely manner to emails that arrived to the company's general mailbox, attending requests from both agencies and clients or carriers, offering efficient support and ensuring a fluid communication between all parties involved.