View Valeria's professional profile on CazVid.
Demonstrated experience with Bilingual Customer Support (Spanish / English).
Demonstrated experience with Cryptocurrency Troubleshooting.
Demonstrated experience with Conflict Resolution & Complaint Handling.
Demonstrated experience with Sales Techniques.
Binance
Resolved technical and transactional issues for international users., Provided guidance on platform features while ensuring compliance and security., Consistently met KPIs and maintained high satisfaction ratings.
Lamassu Media
Conducted outbound calls to generate leads and convert prospects., Built rapport with potential customers and improved contact-to-close rate.
David Doyaga Law Office
Managed legal documentation for bankruptcy and uncontested divorce cases., Maintained confidentiality and accuracy in all legal records., Supported legal team with research and client communications.
Amazon
Assisted customers with orders, returns, and technical issues., Handled escalated complaints and ensured quick resolution.
High School Diploma
Demonstrated experience with Legal Documentation Management.
Accedo Colombia
Delivered tailored product recommendations, increasing customer engagement and driving conversions., Resolved customer inquiries and complaints efficiently, maintaining high satisfaction ratings., Consistently exceeded monthly sales targets while upholding excellent service standards., Balanced consultative sales techniques with empathetic customer care to build long-term client relationships.