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Customer Service & CAD Designer with diverse experience in client support and technical design
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Competencies
Handled customer inquiries, complaints, and provided professional support across multiple industries.
Designed orthodontic appliances and checked designs for accuracy and quality standards.
Managed client databases, scheduled appointments, and handled correspondence in real estate setting.
Effectively communicated with clients, doctors, and team members to ensure smooth operations.
Proficient in Microsoft Office and dental CAD software applied in orthodontic treatment design.
Education
Languages
Summary
Experienced in customer support, CAD design, and administrative functions across healthcare, real estate, and outsourcing sectors.
Key Achievements
- Provided customer support at Bill Gosling Outsourcing, resolving issues efficiently
- Designed orthodontic treatments using dental CAD software, ensuring compliance with quality standards
- Supported real estate operations through client management and database upkeep at Best Choice Real Estate
Experience
Customer Service Representative
Answering customer inquiries and provide accurate information., Resolving customer complaints and issues., Adhering to company policies, procedures and regulatory requirements., Ensuring high standards of customer service and professionalism.
CAD Designer
Design orthodontic treatments using specialized dental CAD Software., Customer experience with doctors, provide support to orthodontists, technical aspects of aligned design, troubleshooting problems and providing guidance on treatment planning., Performed through checks and simulations to verify the accuracy of aligners designs, and ensure they meet quality standards and KPI’s and clinical requirements.
Secretary
Welcome clients who visited the office, offer basic information on available properties and provided initial assistance in the property search process, schedules efficiently and keep the agenda up to date., Maintain an up to date database of clients, properties and contacts, ensuring the accuracy and integrity of the information stored and keeping the website up to date., Handle phone calls, emails and correspondence for the agency, answering general inquiries and directing calls to company managers.