Versatile Customer Service & Design Professional | CazVid

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Valeria Hernández

Heredia, Heredia Province, Costa Rica

Customer Service & CAD Designer with diverse experience in client support and technical design

  • Provided customer support at Bill Gosling Outsourcing, resolving issues efficiently
  • Designed orthodontic treatments using dental CAD software, ensuring compliance with quality standards
  • Supported real estate operations through client management and database upkeep at Best Choice Real Estate
Customer Service
Advanced
Handled customer inquiries, complaints, and provided professional support across multiple industries.
CAD Design
Intermediate
Designed orthodontic appliances and checked designs for accuracy and quality standards.
Administrative Support
Intermediate
Managed client databases, scheduled appointments, and handled correspondence in real estate setting.
Communication Skills
Advanced
Effectively communicated with clients, doctors, and team members to ensure smooth operations.
Technical Skills
Intermediate
Proficient in Microsoft Office and dental CAD software applied in orthodontic treatment design.

Languages

English
Spanish
JUNE 2024 - PRESENT
Customer Service Representative
Bill Gosling Outsourcing
Answering customer inquiries and provide accurate information., Resolving customer complaints and issues., Adhering to company policies, procedures and regulatory requirements., Ensuring high standards of customer service and professionalism.
MAY 2018 - JUNE 2024
CAD Designer
Align Technology
Design orthodontic treatments using specialized dental CAD Software., Customer experience with doctors, provide support to orthodontists, technical aspects of aligned design, troubleshooting problems and providing guidance on treatment planning., Performed through checks and simulations to verify the accuracy of aligners designs, and ensure they meet quality standards and KPI’s and clinical requirements.
JANUARY 2018 - APRIL 2018
Secretary
Best Choice Real Estate
Welcome clients who visited the office, offer basic information on available properties and provided initial assistance in the property search process, schedules efficiently and keep the agenda up to date., Maintain an up to date database of clients, properties and contacts, ensuring the accuracy and integrity of the information stored and keeping the website up to date., Handle phone calls, emails and correspondence for the agency, answering general inquiries and directing calls to company managers.
🎓
Instituto Benedicto XVI
High School Diploma
Completed DECEMBER 2016

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