Dedicated professional with experience in user process management, academic recruitment, and administrative support. Skilled in digital record management and empathetic communication, committed to enhancing operational efficiency and user satisfaction.
Expertise in managing user workflows, scheduling, and follow-ups to optimize operational efficiency.
Proficient in updating and maintaining digital records, ensuring data accuracy and accessibility.
Skilled in delivering compassionate support and clear communication to diverse users.
Experienced in coordinating appointments, managing documentation, and supporting interdisciplinary teams.
American Business College
Managed user processes including scheduling, follow-up, remote reception, and record updates.. Coordinated academic recruitment and provided digital administrative support.. Transcribed conferences and prepared internal reports.. Handled database management, internal CRM, and academic process control.
Sothysalud IPS S.A.S
Provided reception, guidance, and support to users.. Coordinated appointments, managed medical records, and oversaw documentation processes.. Updated databases and supported interdisciplinary administrative tasks.. Handled requests and resolved priority cases.
Psychology
Professional Digital Skills Course
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