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QA Lead with 10+ years in quality assurance and team management
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Competencies
Led quality assurance activities, standardizing processes and ensuring timely report delivery.
Supervised and coordinated a team of 15-17 professionals to achieve performance goals.
Handled data entry and customer information verification within CRM systems.
Facilitated communication between teams and scheduled appointments to ensure operational efficiency.
Proficient in Office 360, Google suite, Excel, and Canva for reporting, documentation, and presentations.
Education
Languages
Summary
A dedicated professional with extensive experience in quality assurance, team leadership, and process standardization across BPO and administrative domains.
Key Achievements
- Led a team of 15-17 people in the quality assurance department at Prosperar BPO SAS
- Standardized evaluation and reporting processes to ensure consistency and accuracy
- Managed cross-functional communication and data entry tasks across roles
Experience
QA Lead
Leading a team of 15–17 people in the quality assurance area., Driving performance improvement and ensuring timely delivery of international reports., Standardizing evaluation and reporting processes.
Virtual Assistant to the CEO
Received calls from insurance licensed sellers to confirm enrollment and the veracity of customer information., Filled in the CRM and was responsible for data entry., Coordinated schedules and communication efficiency between the sales team, support team, and CEO.
Bilingual Appointment Setter
Scheduled appointments and provided courteous and informative responses to patient inquiries., Ensured proper communication between patients and doctors., Coordinated clinical staff to ensure appointment availability and patient emergency flow.