Valeria None Pineda

Processed orders , forms , applications , and requests efficiently., Documented all customer interactions and transactions accurately for future reference., Improved customer service procedures , policies , and standards based on feedback., Handled customer complaints , providing appropriate solutions and follow -ups within time limits.

Resolved customer inquiries via phone , email , and live chat support., Scheduled appointments for customers as required by their needs or concerns., Managed high volume of inbound and outbound calls with emphasis on customer satisfaction., Updated customer accounts with accurate information after each interaction., Used web-based and proprietary knowledge bases to locate account and transaction information for customers and colleagues.