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Operations Coordinator with 5+ years of cross-functional team leadership
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Competencies
Streamlined operational processes and schedules to improve efficiency and service levels.
Led and managed team activities, aligning resources and priorities across departments.
Developed daily reports and quality checks to monitor performance and operational metrics.
Produced and refined visual content for online catalogs, including product photography and image restoration.
Managed customer communication in multiple languages (RU/EN/ES), enhancing international client relations.
Education
Languages
Summary
Versatile Operations Coordinator experienced in managing large teams, streamlining workflows, and producing high-quality visual content. Skilled in cross-functional collaboration, reporting, and multilingual customer service, with a strong background in content production and logistics management.
Key Achievements
- Led daily operations for a team of 300+ employees, ensuring smooth workflows and staffing.
- Designed and implemented reporting, quality control, and training programs to enhance staff performance.
- Optimized operational workflows, improving SLA predictability and workload management.
Experience
Operations Coordinator
Led daily operator shifts and coordinated day-to-day operations for a team of 300+ employees., Optimized workflows and schedules, improving SLA predictability and balancing team workload., Designed and implemented daily reporting, quality control checks, and a basic training program for new staff.,...
Product Content Specialist
Owned end-to-end visual content production for online art catalogues., Produced product photography of artwork for sales catalogues and online platforms., Performed detailed retouching and restoration., Set up and maintained the e-commerce catalogue: product pages, descriptions, categories, tags,...
Sales & Customer Service Manager
Processed online orders and coordinated logistics: payments, packaging, couriers and international shipping tracking., Managed international customer communication via website, email and inbound calls., Managed multilingual sales of dive-center services (RU/EN/ES)., Advised customers on packages,...