Vanesa - Customer Support Specialist with 5+ years in B2B and B2C environments

Tijuana, Baja California, Mexicoen

Managed maintenance schedules and acted as the first point of contact at The Call Gurus.

Handled high call volumes, generating leads, and maintaining customer satisfaction at Leadify Systems.

Published on CazVid

Summary

Experienced in managing customer interactions, technical troubleshooting, and generating leads across diverse call center environments.

Key Achievements

Translated technical issues into understandable language, aiding customer troubleshooting at Telvista.

Skills

Customer ServiceAvanzado

Provided comprehensive support, resolved issues, and secured new client opportunities.

Technical SupportIntermedio

Diagnosed and resolved technical issues, communicated complex solutions, and used ticketing systems.

Call Handling & CommunicationAvanzado

Managed high-volume calls, answered queries, and educated customers on products and systems.

Sales & Lead GenerationIntermedio

Pitched products/services, secured deals, and generated leads through outbound calls.

Data & Quality Management

Experience

Agent

The Call Gurus

Apr 2023 - Aug 2023

Scheduled and managed preventive and predictive maintenance actions to maintain smooth operations., Obtained client information by answering telephone calls., Resolved caller issues quickly and thoroughly., Acted as first point of contact and set appointments for prospective clients., Answered...

Outbound and Inbound Call Center Agent

Leadify Systems

Feb 2022 - Oct 2022

Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes., Achieved high satisfaction rating through proactive one-call resolutions of customer issues., Educated customers on company systems, form completion, and access to services.,...

Technical Support Representative

Telvista

Aug 2019 - Jun 2020

Translated complex technical issues into digestible language for non-technical users., Managed high levels of call flow and responded to Type technical support needs., Used ticketing systems to manage and process support actions and requests., Collaborated with supervisors to escalate and address...